This Refunds & Cancellation Policy explains how subscription plans, cancellations, and refunds work across ThinkFwd's Campus, Care, POS, and Mobile App Services. It should be read together with our Terms of Service.
ThinkFwd offers Monthly Subscriptions (billed monthly), Annual Subscriptions (billed once per year at discounted pricing), and Enterprise Plans (custom billing terms as per agreement).
New users receive a 14-day free trial with full feature access and no charges during the trial. Cancel before the trial expires to avoid being billed.
You can cancel your subscription from your account settings billing section, by emailing admin@thinkfwd.in, or by calling +91 888 555 1862.
No charges apply during the free trial. Access continues through the trial period and then automatically downgrades or deactivates unless a paid plan is selected.
Cancellation takes effect at the end of the current billing cycle. Access continues through the paid period, and no partial refunds are issued for unused days.
Cancellation takes effect at the end of the annual billing cycle. Refunds, where applicable, follow the terms in Section 3.
Premium access ends at the conclusion of the billing period. Data is retained for 30 days for export purposes, after which it may be permanently deleted. Reactivation is available at any time by selecting a new plan.
All subscription fees are non-refundable except in the specific circumstances described below.
Email admin@thinkfwd.in with the subject line "Refund Request", including your account email, subscription details, and reason for the request, along with any supporting documentation. Our team reviews all requests within 5 business days and responds with a decision and next steps.
Approved refunds are issued to the original payment method. Credit/debit card refunds take 5-10 business days; UPI and net banking refunds take 3-7 business days. You will receive an email confirmation once the refund is initiated.
Downgrades take effect at the start of the next billing cycle; your current plan's features remain active until then.
Lower-tier plans may have reduced features or data limits - export any data exceeding the new plan's limits before downgrading.
ThinkFwd does not issue refunds for the difference in plan pricing when downgrading.
Upgrades take effect immediately, with prorated charges for the remainder of the current billing cycle.
Switching from an annual to a monthly plan is treated as an annual cancellation plus a new monthly subscription; no refund is issued for the unused portion beyond the 30-day refund window.
Please direct any billing disputes to admin@thinkfwd.in before taking further action.
Filing a chargeback without first contacting us may result in immediate suspension of your account.
Custom Enterprise agreements, where executed, supersede the terms of this Refund Policy.
ThinkFwd may modify this policy at any time; changes are effective immediately upon posting.
Email: admin@thinkfwd.in
Phone: +91 888 555 1862
Hours: Monday–Friday, 10:00 AM–6:00 PM IST
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